Returns Policy

Return Costs (UK Orders)

A returns fee of £2.50 will be applied to UK returns at the time the return is registered via the portal. Please note that this is a direct charge for the label and is not deducted from your refund total. Please be advised that original outbound postage fees are non-refundable. Only the cost of the returned items will be credited back to your original payment method.

Why We're Making This Change?

Returns have both environmental and operational impacts. In addition to the emissions from transportation, every returned item must be carefully checked, processed, and repackaged by our warehouse team to ensure it can be resold.

We're committed to covering most of these costs, but introducing a £2.50 return fee helps us manage them more sustainably while keeping our pricing fair for everyone.

We know that shopping online can be tricky, and sometimes things just don't fit right. That's why we offer detailed size guides and a helpful Customer Care team to support you before you place your order.

To make the return process really easy for you, please remember to follow these three steps.

1. Return items within 31 days of receipt of your order.

2. Return items in the condition you received them. Please ensure that all the items are returned unworn, unwashed and undamaged. All returns will be assessed upon receipt and any items in unsuitable condition will be returned to you. If there are any issues with your recent order, such as missing, faulty or wrong items, please notify us within 5 working days of delivery. All Finery items have a tag attached.

Please ensure that all tags and labels are kept on if you wish to return the item and get a full refund.

3. All returns must be logged individually per order and cannot be combined. Each order requires its own return request and returns label. If multiple orders are returned together using a single label, we are unable to accurately identify and process the refunds. Any returns that are merged may result in significant delays or the refund being rejected.

REGISTER YOUR RETURN ONLINE

You have 31 days from the date you receive your order to return it to us. To start your return, go to finerylondon.returns.international.

Simply enter your order number (including the #) and delivery postcode, then select Royal Mail as your return method. Choose the option that suits you best:

• QR Code – no printer needed. Show the QR code at a Post Office and they'll print your label for you.
• Print-at-Home Label – print your label at home and attach it to your parcel before dropping it off.

You'll then receive a confirmation email with everything you need, including your tracking number.

TRACK YOUR RETURN

Track your return with Royal Mail using the tracking number in your confirmation email, or the 13-character reference on your drop-off receipt (e.g. AB123456789GB).

Track it here: royalmail.com/track-your-item

ALLOW UP TO 10 WORKING DAYS

Once your return has been delivered to our warehouse, please allow up to 10 working days for it to be processed and your refund to be issued. This may take longer during peak periods. The 10 working days start from the date your return reaches us, not the date you send it, and we're unable to speed up processing if you contact us during this time.

Please keep your proof of postage until your refund has been processed. If it has been more than 10 working days since your return was delivered and you haven't received your refund, email care@finerylondon.com with your proof of postage and a member of our team will investigate. We're unable to help without it.