WE OFFER FREE RETURNS ON ALL UK ORDERS
Please remember the three golden rules:
Return items within 14 days: Return your order within 14 days of the date you receive your order. We cannot accept returns beyond this time frame and will return them to you.
Return items in the condition you received them: All items need to be returned unworn, unwashed and undamaged. Shoes must be tried on indoors and be returned in their original box where applicable. All returns will be inspected upon receipt and any item in unsuitable condition will be sent back to you. Please note we're unable to accept returns on earrings for hygiene reasons, or swimwear without the original packaging.
Keep the tags on: All Finery items have a tag attached. This tag must be kept on if you want to return the item. If you return an item without the original tag attached, the return will be sent back to you. For hygiene reasons we do not offer refunds on pierced jewellery, or swimwear if the hygiene sticker and packaging has been removed, unless they are faulty or unfit for purpose.
* We don't currently offer an exchange service so please return your order using the below instructions and re-order the correct item or size separately.
* Please note that any items purchased on our website, cannot be returned in any of our wholesale stores.
HOW TO RETURN
We’ve made it really easy to return your items with our new Online Returns portal. Click here to access the portal where you can key in your order number and email address, select the items you wish to return and download your Returns Note. For further instructions, please click here. Please read below for international return policies.
*You are welcome to use alternative packaging. Just make sure it's secure and that your Returns Note is included in the parcel.
*Please retain a proof of postage receipt until you’ve been credited for your return. Finery is not responsible for items lost in transit.
If you have not received your refund within 10 days of returning your order (or 2 weeks for international returns), send proof of postage to firstname.lastname@example.org and a member of the team will look into it for you. Please note that we are unable to assist you if you have not retained proof of postage.
Please find below our returns rates by country:
USA: Free returns for all orders
Australia: Free returns for all orders
Republic of Ireland: Free returns for all orders with a value of €125 and over
Germany: Free returns for all orders with a value of €150 and over
France: Free returns for all orders with a value of €150 and over
Italy: Free returns for all orders with a value of €150 and over
Spain: Free returns for all orders with a value of €150 and over
Other: You must pay for your parcel to be returned when ordering from other countries